Frequently asked questions
Is all your jewelry repurposed?
How long will it take for my purchase to arrive?
As we custom make all our jewelry, please allow us 1-3 business days before shipping.
What options do i have for necklace chains?
If you're not satisfied with the chain that is being advertised with the necklace you want, then please contact us within 24 hours of purchase to see if we can help.
Are your chains made from gold?
All our chains are gold plated.
Do you charge for shipping?
Shipping is free in Australia.
Where do you ship to?
Australia, Canada, New Zealand, United States and United Kingdom
Do you do customised jewelry?
Please contact us with what you're envisioning and we can see if we can create something for you.
How do I care for my jewelry?
Since most chains are costume jewelry on the market, these will eventually tarnish.
If a collection is sold out, will you restock it?
We cannot gaurantee that we can source the same buttons again. If you are interested in a collection that you previously saw on our website but is not available anymore, please contact us to see if we can help.
Do I have to pay a customs fee for an international order?
Love Hallina is not liable for any taxes or custom fees that are applicable to the purchaser in their respective countries. The consumer will be responsible for all fees related to this matter.
Where is the location of your store?
Love Hallina is an online store based out of Melbourne, Australia.
What currency do you trade in?
Love Hallina works with the Australian Dollar (AUD)